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New Luxe won't turn on

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‎05-03-2023 17:47 - last edited on ‎05-04-2023 13:14 by Fitbit Moderator

‎05-03-2023 17:47 - last edited on ‎05-04-2023 13:14 by Fitbit Moderator

I just got the Luxe today. I was going through the setup in the app and it won’t turn on or charge. I tried the reset with the button on the charging cable nothing. Nothing is working and chat keeps telling me to try and update the Luxe but it’s not on and won’t do anything. Any advice/tips/help?

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎06-19-2023 07:06

In response to Victoria6265

‎06-19-2023 07:06

Turns out it was the charger. They sent me a new one bc it was under warranty and that worked immediately!

View best answer in original post

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4 REPLIES 4

‎05-03-2023 17:55

‎05-03-2023 17:55

Just leave it alone on charge for an hour or 2, if you didn't.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-03-2023 18:28

In response to JohnnyRow

‎05-03-2023 18:28

Thank you I will try that! 🤞🏻
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‎06-19-2023 06:01

In response to JohnnyRow

‎06-19-2023 06:01

I have done this several times, I still can’t turn it on 

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‎06-19-2023 07:06

In response to Victoria6265

‎06-19-2023 07:06

Turns out it was the charger. They sent me a new one bc it was under warranty and that worked immediately!
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0 Votes