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New Luxe won't turn on

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‎01-08-2023 06:18 - last edited on ‎01-09-2023 11:13 by Fitbit Moderator

‎01-08-2023 06:18 - last edited on ‎01-09-2023 11:13 by Fitbit Moderator

Is there a secret to turn on the luxe? Total black screen for both i ordered, straight out of the box. No charge icon, no logo nothing.

 

Moderator Edit: Clarified subject

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‎01-09-2023 11:15 - edited ‎06-21-2023 08:40

‎01-09-2023 11:15 - edited ‎06-21-2023 08:40

Hi there, @HappyNadiaS. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, I'd recommend restarting your Luxe. For instructions, click here. 

If the issue persists, please charge your Fitbit device around 1-2 hours to see if the screen comes up. 

Maria | Community Moderator, Fitbit


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