No weekly report for 2 weeks

[Friendlybbw]

I haven’t received my weekly report for 2 weeks.  Anyone else?

Moderator Edit: Clarified subject

[Heather-S]

@Friendlybbw I got mine on February 6th and February 13th. Seems to be working like normal for me. Maybe check your spam?

[MarreFitbit · Accepted solution]

Hi there, @Friendlybbw. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your weekly report. @Heather-S Thanks for confirming that you've been receiving your weekly report the past two weeks. 

If you haven't done so yet, I'd suggest the following:

1. Go to https://www.fitbit.com/user/profile/notifications 
2. Find Weekly Summary, and make sure email is selected.
3. If it's already selected, please un-check it and then save the changes. 
4. After the changes are saved, please check once again the Weekly Summary option and save again. 
5. Make sure the setting remains On. 

What you can do for the moment to see your stats is:

1. Signing in to your dashboard.
2. Clicking Log.
3. Selecting Activities.
4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.