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Not even 1 month old and screen unreadable

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‎11-13-2022 03:15

‎11-13-2022 03:15

My Fitbit Luxe is not even a month old and the screen is not readable.  If anything appears at all on the screen, it is a pixelated line that eventually disappears.  I can’t see any screens at all.  It just stopped working yesterday.  

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5 REPLIES 5

‎11-13-2022 06:44

‎11-13-2022 06:44

Tried a restart ?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-13-2022 09:36

In response to JohnnyRow

‎11-13-2022 09:36

Yes I have

Sent from my iPhone
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‎11-19-2022 05:09

In response to JohnnyRow

‎11-19-2022 05:09

Yes I have tried restart and no change. It’s very frustrating 

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‎11-22-2022 13:45

In response to Studentmom68

‎11-22-2022 13:45

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-25-2022 11:30

‎11-25-2022 11:30

This has happened to me aswel yesterday I don’t know what’s up with it only had it 6 months 

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