Not showing every heartbeat on the app chart-Luxe

[ZSY]

Hello! 
I am having some heart problems lately and recently purchased the Luxe. I realized that the app on the phone doesn’t show every heartbeat. Is this normal? When l was walking, l saw on the watch the heart rate is 117 but the chart on the app goes 100, even though it is synced. Has anyone experienced this?

Thank you! 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @ZSY.

I'm sorry to hear about the problems you were having. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. 

I would like to mention, this feature and the metrics within this feature are not intended to diagnose or treat any medical condition and should not be relied on for any medical purposes. It is intended to provide information that can help you manage your well-being. If you have any concerns about your health, talk to a healthcare provider. If you believe you are experiencing a medical emergency, call emergency services.

[ZSY]

Thank you for your response. I am already in contact with a cardiologist. The use of fitbit is for myself to see how things are. But unfortunately l am still having the same problem, the graph doesn’t show the values that the watch gets. 

[EdsonFitbit]

Thanks for your response, @ZSY.

If after following the troubleshooting steps provided by Customer Support you continue having difficulties please let them know in order to get further assistance. You can chat with them online or give them a call. Please click here to get connected. They will let you know how to proceed.

Have a nice day.