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Notifications are not coming through my Luxe anymore

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‎11-21-2021 12:23 - last edited on ‎11-22-2021 04:59 by Fitbit Moderator

‎11-21-2021 12:23 - last edited on ‎11-22-2021 04:59 by Fitbit Moderator

I use to be able to tell when my phone was ringing or when I received a message on my Luxe but not anymore.    Any idea what I can do to ge that started again?

 

Moderator Edit: Clarified subject

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‎11-22-2021 05:00 - edited ‎06-23-2024 05:51

‎11-22-2021 05:00 - edited ‎06-23-2024 05:51

Hi there, @haler1227. Thanks for stopping by in the Community Forums. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Troubleshooting quick tips for iPhones

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎11-22-2021 13:58

In response to MarreFitbit

‎11-22-2021 13:58

I did all the steps multiple times but still haven’t started receiving notifications for text messages or phone calls or any other apps. With my old chapter Fitbit, this was never a problem. Is my device defective???

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‎11-22-2021 16:53 - edited ‎06-23-2024 05:51

In response to Innocentia

‎11-22-2021 16:53 - edited ‎06-23-2024 05:51

@Innocentia I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎11-24-2021 08:21

In response to Innocentia

‎11-24-2021 08:21

Turning DND (Do Not Disturb) off on the device is key.

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‎11-24-2021 09:37 - edited ‎02-14-2024 06:35

In response to Innocentia

‎11-24-2021 09:37 - edited ‎02-14-2024 06:35

@Innocentia Awesome! I'm glad to hear that you managed to solve the issue with your Luxe. Thanks for sharing what has worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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