Notifications are not coming through my Luxe

[Averymm]

My Fitbit isn’t getting any notifications. I checked the Bluetooth settings and the notification settings and everything looks like it set up the right way but nothing buzzes in on my wrist. Has anyone else encountered this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Averymm. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Have you checked if your Luxe is not either on sleep or DND mode? 

When the do not disturb setting is on:

• Notifications, goal celebrations, and reminders are muted.
• The do not disturb icon illuminates in quick settings, 

When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

For more information, see How do I navigate my Fitbit device? 

If the above doesn't describe your issue, please make sure you've followed all tips and recommendations provided here Troubleshooting quick tips for iPhones

Hope that helps. 

[Dede22]

I encounter the same issues and my watch is not in sleep mode neither DND mode.

[MarreFitbit]

@Dede22 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.