Notifications are not coming through my Luxe

[Morgane_FR]

M'y Luxe doesn't want to keep the notifications activated. I got a message on the Fitbit app such as "notifications are disactivated. Please restart your phone to reactivate them". But I have tried many times and also some tips from help.fitbit but nothing works. The only thing that works was to reinstall the app but After only 30min, the issue comes back.

So do you have any advices for me?

Many thanks in advance,

Morgane

(Sorry for my english, I'm French 😉)

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Morgane_FR. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

May I know what Android phone you have? I'd like to provide the following steps that actually work for Huawei users, but whether you have an Huawei, I'd still suggest the following steps:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[Angelthor]

Hello! I am having the same problem except I have an Apple 14 phone. I went to settings, fitbit, but nothing there says battery.

Also notifications on phone were working initially. Thank you!

[MarreFitbit · Accepted solution]

Hi there, @Angelthor. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

Since you're using an iPhone device, please see Troubleshooting quick tips for iPhones