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Notifications are not coming through my Luxe

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‎08-10-2021 08:39 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

‎08-10-2021 08:39 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

Dear colleagues 

The Fitbit Lux watch was purchased two weeks ago, but the messages and messages did not appear on the watch screen, as all that appears is this phrase

 

“  unable to connect  to Device Error connecting with device. Please make sure your Fitbit Is nearby And powered on and then Please try again . 
Please help me to solve the problem.

best regards,,,

 

Moderator Edit: Clarified subject

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‎08-11-2021 05:20 - edited ‎06-14-2023 08:16

In response to Odyssey13

‎08-11-2021 05:20 - edited ‎06-14-2023 08:16

Hi there, @Hind93. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I was wondering the same as @Odyssey13, have you made sure that your Luxe was properly set up to your Fitbit account? If your mobile phone does meet the requirements to properly operate with your Luxe, see Troubleshooting quick tips for iPhones

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎08-10-2021 09:00

‎08-10-2021 09:00

Hi @Hind93 how did you set up - Android or iOS? here is the article about compatibility of the devices - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎08-11-2021 05:20 - edited ‎06-14-2023 08:16

In response to Odyssey13

‎08-11-2021 05:20 - edited ‎06-14-2023 08:16

Hi there, @Hind93. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I was wondering the same as @Odyssey13, have you made sure that your Luxe was properly set up to your Fitbit account? If your mobile phone does meet the requirements to properly operate with your Luxe, see Troubleshooting quick tips for iPhones

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer