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Notifications are not coming through my Luxe

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‎11-17-2021 04:16 - last edited on ‎11-17-2021 06:09 by Fitbit Moderator

‎11-17-2021 04:16 - last edited on ‎11-17-2021 06:09 by Fitbit Moderator

I've done everything in the troubleshoot. Checked the settings for Bluetooth, made sure DND and sleep mode were off, checked notifications on my app. Still not getting texts. Only phone calls. I chatted with customer service who were no help. Acted like they'd email me and never got an email back. I remember the same thing happened to my charge 2 Fitbit for some reason. But this is a new Fitbit so this shouldn't happen. 

 

Moderator Edit: Clarified subject

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‎11-18-2021 04:06 - edited ‎11-24-2023 02:53

In response to MigBee

‎11-18-2021 04:06 - edited ‎11-24-2023 02:53

Hi there, @MigBee. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Regarding the notifications, I'd recommend following the tips and recommendations provided in this help article Why are notifications delayed or missing?

As for the screen wake, have you made sure that this feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎11-17-2021 06:12 - edited ‎02-24-2024 02:32

‎11-17-2021 06:12 - edited ‎02-24-2024 02:32

Hi there, @Filmstar92. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please stay tuned to your inbox, as our Support Team has mentioned during your chat, your case has been reassigned to the special team. They will be in touch with you shortly via email.

Thanks for your understanding. See you around!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-17-2021 22:41

In response to MarreFitbit

‎11-17-2021 22:41

Hello

I have the same problem, in not getting any notifications since I purchased a new Luxe Fitbit.

I'm also having a problem with the screen, as in it is blank unless I tap it a few times.

There doesn't seen any reason to have a Fitbit, if it doesn't have these features.

 

I look forward to any help you can provide.

 

Many thanks

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‎11-18-2021 04:06 - edited ‎11-24-2023 02:53

In response to MigBee

‎11-18-2021 04:06 - edited ‎11-24-2023 02:53

Hi there, @MigBee. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Regarding the notifications, I'd recommend following the tips and recommendations provided in this help article Why are notifications delayed or missing?

As for the screen wake, have you made sure that this feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes