Notifications are not coming through my Luxe

[SunsetRunner]

Hi, I'm having problems with notifications on my luxe. My phone is a Huawai P30 lite. 

The only time I get notifications is when I uninstall the Fitbit app, I have to do this everyday for it to work. 

I found answers in the forum to suggest clearing data etc but that doesn't work. I have the message, phone needs a restart. That doesn't work either. Only when I reinstall the app it works which is ridiculous.

Is there a permanent fix please? 

Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Since you own a Huawei P30 Lite, I'd recommend trying the steps below:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that helps.

[SunsetRunner]

Thank you for your help, that has worked perfectly!  

[MarreFitbit]

@SunsetRunner Awesome! 🙂 I'm glad to hear that the steps did the trick for you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!