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Notifications are not coming through my Luxe

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‎04-06-2022 16:49 - last edited on ‎04-07-2022 05:02 by Fitbit Moderator

‎04-06-2022 16:49 - last edited on ‎04-07-2022 05:02 by Fitbit Moderator

I don't receive an error, I don't get anything sent to me. My phone is a Samsung Galaxy s10E, I haven't changed phones.

 

Moderator Edit: Clarified subject

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‎04-07-2022 05:05 - edited ‎11-13-2023 04:13

‎04-07-2022 05:05 - edited ‎11-13-2023 04:13

Hi there, @Mooseluv. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why are notifications delayed or missing?

Also, please make sure that the sleep mode or DND feature isn't turned on as this will prevent your Luxe from getting any sort of notification. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎04-07-2022 05:05 - edited ‎11-13-2023 04:13

‎04-07-2022 05:05 - edited ‎11-13-2023 04:13

Hi there, @Mooseluv. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why are notifications delayed or missing?

Also, please make sure that the sleep mode or DND feature isn't turned on as this will prevent your Luxe from getting any sort of notification. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-12-2022 15:18

In response to MarreFitbit

‎04-12-2022 15:18

No, this did not help. I have done everything recommended and nothing has changed. 

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‎04-14-2022 04:30 - edited ‎07-17-2023 03:53

In response to Mooseluv

‎04-14-2022 04:30 - edited ‎07-17-2023 03:53

@Mooseluv I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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