Notifications are not coming through my Luxe

[vej12345]

I just got the Luxe and I'm not getting any notifications.  I've reconnected the blue tooth.  I've reinstalled the device.  I'm not sure what else to do.  The same thing just happened with my charge 3 which was why I got the Luxe.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @vej12345. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Luxe from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Luxe one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

Hope this helps. 

[HondarP]

I have done these things multiple times. I get notifications for a little while - then it stops again. Very frustrating. 

[vej12345]

This did not work.  I've tried multiple times.  I had it working 2 days ago and again I'm not receiving notifications.   

[MarreFitbit]

@HondarP @vej12345 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.