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Notifications are not coming through my Luxe

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‎10-02-2022 04:58 - last edited on ‎10-03-2022 13:24 by Fitbit Moderator

‎10-02-2022 04:58 - last edited on ‎10-03-2022 13:24 by Fitbit Moderator

After two times with your help desk, my Luxe will not vibrate when I received a text unless I sync it myself EVERY DAY.  My old fitbit would keep this sync for several days until I had to power up.  I was on yesterday for 20 minutes and this morning I did not receive vibration or notification when I got a text and my phone was 4 feet away from me??????  HELP

 

 

Moderator Edit: Clarified subject & Personal Info Removed

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‎10-03-2022 13:25

‎10-03-2022 13:25

Hi there, @Chela28. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Thanks for your understanding. Have a good day. 

Maria | Community Moderator, Fitbit


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