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Notifications are not coming through my Luxe

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This is strange, my Fitbit was working fine for the first couple of weeks and now I only receive reminders and notifications very occasionally and randomly. When I uninstall the app I receive all notifications. Any ideas?


Moderator Edit: Clarified subject

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I'm not receiving notifications either and when I do my Luxe does not vibrate

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Hopefully they come up with a software fix or something soon, it seems like an awful lot of people are having issues 😞

It’s disappointing, I really like the size and style of the Luxe but I almost want to give up on it.

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Ah I see....has Support reached out to you yet?

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I received an email last week from support and they said they were forwarding my case to a specialized team, so far I haven’t heard anything from them. 

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🙁I hope they reach out and fix whatever software bug this is asap.....it seems to be affecting a lot of users. So far, I've not had any notification issues, although I'm afraid saying that out loud will now jinx it haha.

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Hahaha hopefully not!

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