Notifications on my Luxe stop working very often

[Cbmusclemom]

I’ve had my luxe for about 4 months-at least every two weeks or so, it stops sending me notifications. I’m sick and tired of constantly having to: update iOS, reboot both my phone and luxe, sign out, log in, turn off Bluetooth, turn Bluetooth back on. Check my Fitbit settings….and it still doesn’t work! Just pisses me off!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Cbmusclemom. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe prior to posting here. I understand how you must be feeling. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Set up notifications again. 
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Tallbrunette39]

I tried doing that to start my Lux to work.  It keeps steps and that's it.  No notifications!!!   No Alarm!!! 

Is there a retail store where I can have someone fix or adjust this Fitbit?

It is very frustrating to keep "trying" to make this item WORK.

[Mommejia]

Exact same thing has been happening to me. So annoying.

[Cbmusclemom]

So, I’ve tried doing the ridiculous number of steps you provided so I can get my Fitbit to work with the features I paid for-so after doing this twice, twenty minutes later, it’s vehemently apparent it does not work! 

So thanks for the advice, useless as it may be. When I purchase a product-I shouldn’t have to perform a witchcraft ceremony to get it to hopefully work. Still no notifications, for phone calls, texts, time to move, any of it!

I purchased my Luxe because it had the features I was looking for. I paid for features I can't even use....what a let down.

[Cbmusclemom]

You shouldn't have to take it any where and pay to get it fixed, we should be able to utilize all the features on the fitbit we purchased! You would think that if enough people are having the same problem, Fitbit would do something about it...too much to ask for at this point.

I've resorted to setting the alarm on my phone to get my hourly steps in.

[LilyLambchop]

I have similar problems and have been chatting with fitbit for weeks now. First, I lost a day, with no data recorded at all, generally I get only some for a few hours until it catches up. My battery is never below 65%. I have to restart almost once a week. I was told to wait for a software update more than once, which I do, and yet when I check the overnight stats, the O2 saturation and resting heart rate say "please wear your watch."  I have had this watch for less than but close to a year. I am equally frustrated and have followed every step in the long description above, pairing, unpairing, starting, restarting, resetting. I love the concept, but am ready to give up. I need to monitor my heart rate for medical reasons and when I'm out exercising and the rate is blank it just raises my blood pressure. What else can I do?

[Cbmusclemom]

I don’t know what else we can do. There have been several people with the same issue. We’ve Voiced our concerns. I’ve followed the steps again, and now I don’t even receive notifications when I go above my daily steps or activity level?! 
No support from Fitbit-like a return or exchange-just mind numbing steps that don’t even work. Incredibly poor customer service.

[LilyLambchop]

Thank you. Again this morning, no O2 sats. Such a disappointment. 

[Gaddy]

Same here. No notifications. No buzzing at 10k steps, no hourly reminders to move, no text message alerts. All of these are turned to "on" in my settings. All of this non-function plus minuscule type and broken bands. Cannot believe they still accept money for this device. 

[LilyLambchop]

I wonder whether the Charge 5 has similar issues. Have you read the posts there? I don't have time before traveling to deal with this Luxe, but if Charge 5, similar size, is less troublesome, I'll probably buy one of those.

I assume you are also restarting your Luxe every couple of weeks? That often helps. It took 90 minutes to see pulse oxygen every day this week. It's a good thing my O2 saturation is known to be normal. And did you get the latest software version push, last week or so?

[mchili]

@LilyLambchop the 5 has the same issue. I’m dealing with this every day and am also tired of constantly going through all the “steps” and to still not get the notifications!

I have an Apple Watch (which of course always gives notifications) but prefer the size and comfort of the 5. I wish Fitbit would fix this flaw!! 

[LilyLambchop]

Sorry to hear that. I bought from Costco.com, and their products carried is notoriously low, so the information is helpful. I will think about what to do next in June.