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Notifications randomly stopped-Luxe

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‎04-05-2022 17:25 - last edited on ‎04-06-2022 13:18 by Fitbit Moderator

‎04-05-2022 17:25 - last edited on ‎04-06-2022 13:18 by Fitbit Moderator

I have tried all the suggested ideas about restarting notifications with no luck, including having the phone forget the Luxe twice and reattaching. I am very frustrated because I can’t turn the volume up on the ringer and this is the only way to know if the phone rings. The only thing, that may or may not be related, is that I left town for three days and it stopped when I got back. Thanks for the help.

 

Moderator edit: updated subject for clarity

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‎04-06-2022 13:18

‎04-06-2022 13:18

Welcome to the Fitbit Community, @Plbio47.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

Please make sure Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Tracker, please visit this article.

 

If you haven't done so, please follow these troubleshooting steps to resolve issues with notifications.

 

If you see any error message, please attach a screen shot for further investigation.

 

Hope this helps.

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‎04-07-2022 18:38

‎04-07-2022 18:38

What phone are you using?

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