Only pink lines in display on the screen

[Lhynz]

I bought a luxe fitbit last month. After a week it only displays pink horizontal lines. I talked to the customer service and said that it will be replaced. It’s been a month and still nothing. I made a follow up 3 times and they said they can’t do anything but to escalate it to the proper department. Until when will I wait? Can you make action for this?

 i bought thus so i can use it. But uts broken. So I just wasted my money.

[Claire678]

This has also been happening on and off since Tuesday with my luxe. I've tried reseting it with button on charger. Hasn't workrd. Did u get any help with this? 

[Lhynz]

I did everything. They said they will replace it. It was a month ago until now nothing. No email or anything. I tried making follow up every week they only replied that they will escalate it and they cannot do anything else.

[AndreaFitbit]

Welcome to the Fitbit Community, @Lhynz, @Claire678. I'm sorry to hear that your Luxe only shows pink lines on display and thanks for adding your picture @Lhynz and for mentioning the troubleshooting steps you have followed.

@Lhynz, I checked your case and added notes to update it. Please stay tuned with your email.

@Claire678, please try changing your tracker's clock face with instructions of: How do I change the clock face on my Fitbit device?

[Claire678]

Hi, ihave tried changing the clock face a few times. It has not made any difference.  I have tried reseting the fitbit. No difference. I did an online chat with someone from fitbit but didn't get any other advice that worked. 

[Smartylane]

This has been happening to mine for the last 3 months. Fitbit support team don not seem to accept the problem, I have sent them photos and videos and not getting anywere with the.

[AndreaFitbit]

Thanks for getting back to us @Claire678. @Smartylane, Welcome. 

@Claire678, I'm sorry to hear that our teams advise didn't work for you and I appreciate that you tried different troubleshooting steps in order to solve this. I would recommend contacting our team again in order to get a resolution. 

@Smartylane, thank you for letting us know that you have sent photos and videos to our team and please keep in touch with them to resolve your query.