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Pair, sync, sleep tracking, alarms issues-Luxe

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‎10-10-2021 07:49 - last edited on ‎10-10-2021 16:53 by Fitbit Moderator

‎10-10-2021 07:49 - last edited on ‎10-10-2021 16:53 by Fitbit Moderator

Received my Luxe on Thursday, so far I’m just trying to track my sleep but it’s not working, it only tracks my sleep for a portion of the night. Today it says I went to sleep at around 4:30 and woke up at around 7:30. Actually was around 12M and 9. I am a restless sleeper, and get up a few times a night for the bathroom but not awake for long. Also, everytime i’m on the app it keeps asking me to pair my luxe but bluetooth shows it connected. Right now It’s not syncing and the smart wake alarms I set are not working. Very disappointed, as I always heard fit bit was the best- At this rate I will go back yo my Garmin. I’ve already talked to online support 2x. 

 

Moderator edit: updated subject for clarity

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‎10-10-2021 16:45 - edited ‎10-13-2021 15:45

‎10-10-2021 16:45 - edited ‎10-13-2021 15:45

Welcome to the Fitbit Community, @EBN52.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support recently. If after following their instructions you continue having the same problem, please let them know in order to get further assistance. You can chat with them online or give them a call. Please click here to get connected. I'm pretty sure they will do their best to provide a high level of support.

 

Have a nice day.

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