Pre-order inquiry about Fitbit Luxe

[Osmat]

I have ordered the Luxe + extra wrist band. I just got an email that they have dispatched the wristband without the watch. like what I will do with the wristband without the watch. I bought this as a gift for my wife and I am not sure if she is still excited about getting it. How we can reach out directly to Fitbit EU? there is no email, no phone number, nothing on their website !!! does anyone have any details about that?

Thank you,

Osmat

Moderator Edit: Clarified subject

[deans6571]

...thats weird - I have the opposite issue!!!!!!

I received a shipping email yesterday (UK) for the Fitbit Luxe (Lunar White/Soft Gold Stainless Steel) .

I also ordered the gorjana for Luxe Parker Link Bracelet (Soft Gold Stainless Steel) as part of the same order but shipping email only shows the Luxe and not the extra gorjana bracelet. The website now shows this bracelet on back order for June so probably will get shipped out separately.

I also have the Luxe Stainless Steel Mesh (Soft Gold Stainless Steel) on order but that's still showing as 'Order Received'.

[Osmat]

Tell me about it, WEIRD !! and there is no way to be able to contact Fitbit, no phone number, no email, no aftersales... nothing... don't know what to do anymore !! can anyone from the Fitbit community suggest or support over here?

Thank you,

Osmat

[deans6571]

...you can contact them on twitter @FitbitSupport - I spoke to them this morning regarding my order, they're pretty quick to respond.

[Osmat]

I will do so right now i hope that they will solve my issue !! thank you 🙂

[MarreFitbit · Accepted solution]

Hi there, @Osmat @deans6571. Thanks for stopping by in the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding your inquiry, pre-orders placed in Europe are likely to be shipped next week. If you have any concern with your order details, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Hope this helps. 

[M43]

Yes, I ordered the Fitbit luxe soft gold with the mesh wristband in one order but I've received the Fitbit as it was shipped without the wristband in the same parcel. I can only imagine in t will come separately but after checking my bank statements I've only bee charged for the Fitbit and not the whole order at the moment.... 

It'd be really helpful if Fitbit clarified that they've received the full order but only shipped part of it then I would know if I need to purchase the mesh wristband again....

[Pbaillie]

I'm disappointed that I ordered the Luxe through Fitbit and now see them with an extra band.