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Premium is showing on my Fitbit device

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‎11-01-2023 15:31 - last edited on ‎11-03-2023 07:25 by Fitbit Moderator

‎11-01-2023 15:31 - last edited on ‎11-03-2023 07:25 by Fitbit Moderator

I did not order fit bit Premium.    This is the second time this has happened.    I do not want Premium and didn’t ask for it.  
I already contacted support and haven’t gotten anywhere with it.   No help to be had.   Please help me to remove Premium and get me back to my regular app.  I hope my data is intact.  

Joan Hill

Moderator Edit: Clarified subject

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‎11-03-2023 07:29

‎11-03-2023 07:29

Hello there, @MandalaWorld. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the inconvenience you're having. I understand where your concern is coming from. 

As you've mentioned, I've seen you contacted our Support Team after posting here and they've mentioned to you that the Premium subscription has been cancelled.

If you still have any questions regarding this, please feel free to contact them back for further assistance. Please note this type of inquiries needs to be handled directly by our support team and since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks for your understanding, have a good day!

Maria | Community Moderator, Fitbit


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