Premium trial not working-Luxe

[StTrinians]

Hi, Fitbit novice here. I received the Fitbit Luxe with Premium included for a  trial period. I'm fairly sure that I set the device up properly, but the features available in Premium are all locked. Can anyone help please?

Tha3

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @StTrinians.

Congrats on your new Fitbit Luxe. Thank you for your question.

If you have successfully set up your Tracker by following these steps, please visit this article, open the menu "How do I purchase or start my trial of Fitbit Premium?" and follow the instructions.

Hope this helps.

[StTrinians]

Thanks, but still no success unfortunately.
I live in France, and my partner bought the Fitbit via Amazon.fr. Although
I read and understand French, I changed the location to the UK, so as to
see the details on the device in English. Could this be part of the problem?
I have now changed the location back to France, using the app, then logged
out and logged back in again. The Premium icon now appears in yellow,
before it was grey, but still nothing happens when I tap it.
It's all rather annoying and not very good for the stress score!
Thanks for any other suggestions you may have.

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for your response, @StTrinians.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. If after following their instructions you continue having difficulties, please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

Have a nice day.

[StTrinians]

Thanks for your help.

[EdsonFitbit]

You're welcome, @StTrinians.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.