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REQUEST A RETURN AUTHORIZATION

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‎08-07-2021 02:10

‎08-07-2021 02:10

Hello! I'm looking for RETURNING my Luxe I purchased on JULY 6 and I know I have 45 days to return the product if I don't like it! My question is: Where can I find a way to get a RETURN AUTHORIZATION NUMBER as I'm not satisfied with this product. Is there a link to proceed with the return? 

 

Looking forward to hearing from you. 

 

Vanessa

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‎08-07-2021 06:11

‎08-07-2021 06:11

Sorry you’re disappointed, @VanessaG72 . To start the return process, contact Fitbit Support. Tap Help at the bottom of this page, then Get Support. They will be able to help. 

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3 REPLIES 3

‎08-07-2021 06:11

‎08-07-2021 06:11

Sorry you’re disappointed, @VanessaG72 . To start the return process, contact Fitbit Support. Tap Help at the bottom of this page, then Get Support. They will be able to help. 

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‎08-07-2021 06:19

In response to SunsetRunner

‎08-07-2021 06:19

Thanks Carol! I did it already and I'm back at the Get Support page with different options like FITBIT COMMUNITY (coming back here) or twitter BUT there is no email address or chat in order to start the process! Not really easy to return the product! Please, can you advise? THX

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‎08-07-2021 07:58

In response to VanessaG72

‎08-07-2021 07:58

@VanessaG72 - What country are you in? (This may impact return methods.) I searched Fitbit Help and found this link. If this does not help, let me know and I’ll notify a Moderator.  

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