Hi there, @Jules120967. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is not vibrating for your reminders to move. We're here to help!
As a first approach, I'd recommend checking whether your Luxe is in sleep mode. When sleep mode is on:
- Notifications, goal celebrations, and reminders are muted.
- The screen's brightness is set to dim.
- The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
- The sleep mode icon illuminates in quick settings.
If the above doesn't describe your issue, may I know if you've tried the recommendation provided by @Heather-S?
Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
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