Today I've received a replacement Luxe device after the previous one developed green lines and then froze completely. This is the third Luxe I've had. The first was purchased in June this year and developed green lines then the screen went black and froze within 30 days so was replaced with a new device by the store from which it was purchased in July. The replacement device developed it's faults in November and after contacting FitBit customer services has been replaced by them. However, this replacement is a refurb which I'm not really happy about as I expect a new product to last at least one year before it goes wrong and not just 5 months as in this case, particularly as both devices developed the same issues. In one of customer services emails to me the subject heading says "damaged", which I think is presumtive of them given that the "green line" issue appears to be a problem with many other Luxe devices.
I'm also wondering what warranty have with this latest replacement device, does anyone know? When I bought the first device in June I had a six month free trial of Premium but all in all I've lost about a month of that due to devices not working and waiting for replacements.
Would I be purchase a Luxe in the future, no I wouldn't.
