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Screen Wake isn't working on my Luxe

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‎08-24-2022 11:04 - last edited on ‎08-25-2022 06:28 by Fitbit Moderator

‎08-24-2022 11:04 - last edited on ‎08-25-2022 06:28 by Fitbit Moderator

My screen won't flash on when I flip my wrist like it used to and when I checked setting it says manual and won't let me change it. Help! I don't want to have to double tap the screen everytime. I don't always have a second hand free at work. 

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎08-25-2022 06:29

In response to JohnnyRow

‎08-25-2022 06:29

Hi there, @Lkh90. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

As @JohnnyRow has mentioned, it seems like your Fitbit Luxe is in sleep mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

To turn off Sleep Mode, please see How do I navigate my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎08-24-2022 11:28

‎08-24-2022 11:28

In Quick Settings check if in Sleep Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎08-25-2022 06:29

In response to JohnnyRow

‎08-25-2022 06:29

Hi there, @Lkh90. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

As @JohnnyRow has mentioned, it seems like your Fitbit Luxe is in sleep mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

To turn off Sleep Mode, please see How do I navigate my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-15-2022 09:48

‎10-15-2022 09:48

Make sure the screen wake mode is set to auto. You will find it right over the sleep setting when you swipe down.

Best Answer