Screen Wake isn't working on my Luxe

[lmiller1954]

My fitbit Luxe does not show the time when I move my wrist.  I have to tap (pretty hard) the face of the watch in order to display time  Is there any setting that will allow the time to stay displayed continuously?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lmiller1954. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

Have you made sure that the screen wake feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Hope that helps. 

[lmiller1954]

That was very helpful.  Thank you

[MarreFitbit]

@lmiller1954 Awesome! I'm glad to hear that the steps recommended did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[andreapdx]

I've tried this and still can't get it to turn on.   Right now, it says "manual".   How do I change it?  Your link above doesn't mention how to do this on a Luxe.  

[amyzatx]

I keep tapping it to go to auto but it won’t get off of manual. I’ve restarted my luxe and it still won’t change to auto when I tap screen to change it.

[Lewashi]

Check your whether or not you have your sleep mode is on. If sleep mode is on, it won't let you switch your screen wake to automatic. That's what happened to me! Hope it helps 

[Lewashi]

Check your whether or not you have your sleep mode is on. If sleep mode is on, it won't let you switch your screen wake to automatic. That's what happened to me! Hope it helps 

[LeaSim]

Thanks so much, this was very helpful.  I was getting so frustrated!

[PamelaRohr]

Thank you that was my problem 

[Mommahova]

Thank you so much! This was exactly what was going on with my Fitbit. 🙏

[zoomimooti]

This is a common issue and I have faced this several times with my Luxe. And here are the simple experience what I have got from this issues:

•  Keep Smart Wake feature at Auto
• Turn the Sleep mode off
• Restart Luxe 

These are the ways that fix most of times my Luxe and you can read their details from the link.

[Conbomb]

Awesome. Thanks. It worked like a charm. 

[Emzy511]

I can’t turn it back to enabled. It only stays on manual, no matter how many times I try and change it.

[SkinnyMe2B]

That worked!!!  Thank you!!!