Screen Wake isn't working on my Luxe

[purplegardencat]

At 1st my Luxe would light up with a hard wrist flick or gentle tap. Now I have to hit it forcefully on the side to wake it up. No amount of wrist turning works. Anyone know how to fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @purplegardencat. Welcome to the Community Forums. Thanks for the details provided in your post. 

Have you made sure that the screen wake feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Hope that helps. 

[purplegardencat]

Thank you so much! Not only did that fix the problem but I ended up learning some other good things about the function of my fitbit.

[MarreFitbit]

@purplegardencat Awesome! I'm very glad to hear that the steps recommended did the trick and that you also learned some new things. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.