Screen Wake isn't working on my Luxe

[Susanbb]

My watch only show the time when I tap it, not when I bring my wrist up to read it.  Same thing with incoming caller ID.

Moderator Edit: Clarified subject

[JohnnyRow]

Probably means you accidentally have Screen Wake turned off; if not in Sleep Mode.  Both in Quick Settings.

[MarreFitbit · Accepted solution]

Hi there, @Susanbb. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I agree with @JohnnyRow. If the Screen Wake is no longer working on your Luxe, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work or doesn't describe your issue, probably your Luxe is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

Please let's try to check this setting one more time by swipe down from the clock screen. For more information, see How do I navigate my Fitbit device?