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Screen Wake isn't working on my Luxe

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‎12-25-2022 06:32 - last edited on ‎12-26-2022 10:00 by Fitbit Moderator

‎12-25-2022 06:32 - last edited on ‎12-26-2022 10:00 by Fitbit Moderator

Just got the fit bit Luxe for Christmas. It's hard to get the display to light up. I have to tap it very hard and several times. Advice?

 

 

Moderator Edit: Clarified subject

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‎12-26-2022 10:03 - edited ‎08-07-2023 05:52

‎12-26-2022 10:03 - edited ‎08-07-2023 05:52

Hi there, @Patterika. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. 

If the above doesn't describe your issue, please verify if your Luxe is in sleep mode. When the sleep mode setting is on:"

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-26-2022 10:03 - edited ‎08-07-2023 05:52

‎12-26-2022 10:03 - edited ‎08-07-2023 05:52

Hi there, @Patterika. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. 

If the above doesn't describe your issue, please verify if your Luxe is in sleep mode. When the sleep mode setting is on:"

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes