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Screen wake feature is not working on my Luxe

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‎04-21-2023 08:56 - last edited on ‎04-21-2023 09:49 by Fitbit Moderator

‎04-21-2023 08:56 - last edited on ‎04-21-2023 09:49 by Fitbit Moderator

My Fitbit doesn’t react anymore when I turn my wrist. It’s still in ‘automatically’. It only reacts when I touch the screen

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎04-21-2023 09:51

‎04-21-2023 09:51

Hi there, @WML1982. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe and for already checking the settings. 

 

It seems like your Luxe is in sleep mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

Please let's try to check this setting one more time by swipe down from the clock screen. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎04-21-2023 09:51

‎04-21-2023 09:51

Hi there, @WML1982. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe and for already checking the settings. 

 

It seems like your Luxe is in sleep mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

Please let's try to check this setting one more time by swipe down from the clock screen. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer