Set up of new Fitbit not working

[Autumnle]

Replacing an Alta with a Luxe. Have deleted the Alta, but still insists I need to download the Mobile Tracking App.  I’ve done it.  But still requests it. Won”t see the Luxe. Help?

[Hypnotoad]

Is your mobile app the latest version? 

[RoxyVersa]

This happened to me as well. Fiddling with the bluetooth settings on my iphone didn't help. I ended up having to delete and reinstall the app. Then, everything worked like it should.

[Autumnle]

It’s the latest off the App Site. But thank you. I called in and was assisted by Leo.

Sent from my iPhone

[Hypnotoad]

What did they tell you to do?

[Autumnle]

I needed to reboot properly. Press the button on the USB plug 3 times.

Sent from my iPhone

[dianewalking]

Having same problem, keeps telling me to download app. App is downloaded and bluetooth is paired. Won't stop telling me to download app.  I rebooted but message still stays there.  I'm on hold and hopefully someone will answer and help me.

[ivesmason]

I had the same problem.  I have an Iphone...I deleted the app off of my phone and then reinstalled.  I have now been able to set up the Luxe on my phone.  Hope this will work for you as well.

[primrosesm]

I have done everything they say to do.  Nothing has helped.  How did you solve the problem?

[dianewalking]

My problem was resolved.  I had used the app on my PC for my Alta and thought I could use it for the Luxe, but you can only use the mobile app on phone for luxe.  When I called he patiently walked me through the process.  On the mobile app I did "add a device", it prompted me to "replace luxe" I tried to add improperly, when I said yes, it walked me through the process, updating and setting it up. Easy! I appreciate the customer service I received.