Sharp edges around the screed

[FeartheFitness]

Hi - just got my Luxe this morning.  I'm disappointed that the screen is slightly sunken into the fitting and has a sharp ridge all the way around.  I've already knocked my wrist against our painted stairs and have a chunk of paint caught in the ridge.  Anyone else have this or is my unit defective?  It'as almost like the screen is sunk too deep into the housing.

[frostedcupcake]

I can feel a ridge too, so it might be by design. Mine's already scratched. Had it less than a day.

[Teepee62]

Mine has sunken edges on the ends that join the band, they catch on clothing and feel sharp to touch...is that normal?

[Odyssey00]

No this is not normal. I had the gorjana gold luxe but had to return due to strap issues but the housing was smooth and the screen was not sunken in on that one. I then purchased the platinum luxe thinking the gold was just a defective item but the replacement was also defective but this time with the screen sunken in and sharp edges around the ridge and silicone strap coming loose.

[Teepee62]

Thanks for the info. I will contact supplier and request replacement 😒

[FeartheFitness]

I just contacted them and sent photos, they told me it is not covered on the warranty!!! Laughable.  They had the cheek to then thank me for being a fitbit customer for years and they look forward to me buying another.  Bye Fitbit 👋

[Teepee62]

 that's not good, I ordered my online through good guys but will contact and see if I have any luck😳