07-07-2024 14:39
07-07-2024 14:39
I am using a Fitbit Luxe, but it hasn't been recording my sleep for the past few days despite wearing it. I have tried resetting the Fitbit Luxe, reconnecting it via Bluetooth, and updating the app, but there has been no change. How should I address this issue? Additionally, I couldn't find clear contact information on the homepage, so please also let me know how to directly contact support for assistance.
07-07-2024 14:42
07-07-2024 14:42
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or X/Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options