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Stress Management stopped working-Luxe

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‎12-27-2021 00:46 - last edited on ‎01-11-2022 17:37 by Fitbit Moderator

‎12-27-2021 00:46 - last edited on ‎01-11-2022 17:37 by Fitbit Moderator

The stress management feature was working fine and then a few days ago it just stopped. I wear my Luxe 24/7 and all other features, except 02 sats work fine. I tried logging out and back in again. I really liked that function. How can I get it back again. 

 

Moderator edit: updated subject for clarity

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‎01-11-2022 17:37

‎01-11-2022 17:37

Welcome to the Fitbit Community, @TracieLouise22.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to resolve the issue before contacting us.

 

If you are not receiving SpO2 data, please visit this article, open the menu "Why didn’t I receive SpO2 data?" and follow the instructions.

 

In addition, you can restart your Tracker by following these steps.

 

If you have an SpO2 reading on your Fitbit device but you don’t have data on your Health Metrics tile, please reboot your mobile device and expect to see the data on your health metrics tile in about 2 hours.

 

Hope this helps.

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