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Syncing new Fitbit Luxe with Galaxy S20 ultra

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‎08-09-2021 10:20

‎08-09-2021 10:20

Can anyone help.  I've been trying for hours to get my Galaxy S20 Ultra to sync with new Fitbit Luxe - no joy!! 

 

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‎08-09-2021 16:48 - last edited on ‎06-14-2023 08:22 by Fitbit Moderator

‎08-09-2021 16:48 - last edited on ‎06-14-2023 08:22 by Fitbit Moderator

Welcome to the Fitbit Community, @maggiebraid.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

I would recommend following these troubleshooting steps to resolve syncing issues.

In addition, you can set up your Tracker as a replacement device:

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

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