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The back cover of my Luxe start pulling

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‎02-29-2024 02:33 - last edited on ‎03-14-2024 07:34 by Fitbit Moderator

‎02-29-2024 02:33 - last edited on ‎03-14-2024 07:34 by Fitbit Moderator

Got my new Luxe less than two weeks ago and it had been working great. This morning I saw it need to charge and went to plug it in. I had trouble getting to plug in and when I attempted to adjust the plug, it would start pulling of the back cover. Any ideas on why this happened?

Moderator Edit: Clarified subject

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‎02-29-2024 05:48

‎02-29-2024 05:48

@drstubbs Since your device is new and this is a hardware issue, I would contact Customer Support to see about getting a replacement sent out. Sorry that happened to your new Luxe!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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1 REPLY 1

‎02-29-2024 05:48

‎02-29-2024 05:48

@drstubbs Since your device is new and this is a hardware issue, I would contact Customer Support to see about getting a replacement sent out. Sorry that happened to your new Luxe!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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