The charging cables for my Luxe keeps failing

[gkop]

My charging wire for my luxe only lasts a few times and then it will not work.  I have to constantly order new ones.  What am I doing wrong?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @gkop. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the charging cables. I understand where your concern is coming from. 

We recommend to charge your Luxe via the USB port over a wall adapter. However, it is also possible to charge your Fitbit device with a UL certified wall adapter. What may actually cause damage to the Luxe's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

For more information, see How do I charge my Fitbit device?