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The exercise app on my Luxe keeps crashing

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‎08-01-2023 21:10 - last edited on ‎08-02-2023 10:40 by Fitbit Moderator

‎08-01-2023 21:10 - last edited on ‎08-02-2023 10:40 by Fitbit Moderator

My luxe is sufficiently charged but the min I click on ‘Workout’ under ‘Exercise’ it gets switched off and I have to charge it for a sec to make it start working again. Has anyone faced the same issue? 

Moderator Edit: Clarified subject

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‎08-02-2023 10:42

‎08-02-2023 10:42

Hello there, @YazhiniA. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-02-2023 10:42

‎08-02-2023 10:42

Hello there, @YazhiniA. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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