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The steps from my Luxe were gone after syncing

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‎08-02-2021 13:29 - last edited on ‎08-03-2021 06:14 by Fitbit Moderator

‎08-02-2021 13:29 - last edited on ‎08-03-2021 06:14 by Fitbit Moderator

I used my new Luxe Fitbit for the first time today. I had logged over 6000 steps when I decided to change notifications. After that was completed, my step total was 208.

 

Why did this happen?

 

Is there a way to get those steps back? 

 

 

Moderator Edit: Clarified subject

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‎08-03-2021 06:16 - edited ‎06-14-2023 08:25

‎08-03-2021 06:16 - edited ‎06-14-2023 08:25

Hi there, @Stlfan1954. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

What happened to you is an expected behavior. You should have logged in to sync the Luxe before you began wearing it.

If you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. To get more information about this, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-03-2021 06:16 - edited ‎06-14-2023 08:25

‎08-03-2021 06:16 - edited ‎06-14-2023 08:25

Hi there, @Stlfan1954. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

What happened to you is an expected behavior. You should have logged in to sync the Luxe before you began wearing it.

If you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. To get more information about this, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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