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Two issues - cannot change clock and cannot add profile picture and banner

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Hello! I just received my Luxe from Amazon and am having some issues.

 

1. I tried to change my clock and sadly, this did not work. It's telling me, on the clock face on the Luxe itself: "Go to the Fitbit app and try another clock" however no matter what I try, it's not working. I have tried hitting "Continue" and "Later" when prompted with: "Continue installing? Some applications did not finish installing. Do you want to continue installing them now?" 

 

Nothing is working. 😞

 

2. I cannot upload a profile picture or banner, neither on the mobile app nor here on the website.

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3 REPLIES 3

Same here!!! I just want my clock back.......

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And why is the live chat (support) not working at all????

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Same issues. It was working fine earlier and now it’s all messed ip

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