Two issues - cannot change clock and cannot add profile picture and banner

[kawadaangie]

Hello! I just received my Luxe from Amazon and am having some issues.

1. I tried to change my clock and sadly, this did not work. It's telling me, on the clock face on the Luxe itself: "Go to the Fitbit app and try another clock" however no matter what I try, it's not working. I have tried hitting "Continue" and "Later" when prompted with: "Continue installing? Some applications did not finish installing. Do you want to continue installing them now?" 

Nothing is working. 😞

2. I cannot upload a profile picture or banner, neither on the mobile app nor here on the website.

[aattoo]

Same here!!! I just want my clock back.......

[aattoo]

And why is the live chat (support) not working at all????

[Chendo]

Same issues. It was working fine earlier and now it’s all messed ip