Unable to update Fitbit Luxe

[physicsT625]

I got a Luxe for Christmas. I paired it and started the process and it prompted a firmware update. It got to maybe 80% and froze. It's been frozen for 15 hours. I've tried unpairing, deleting the watch from the app, restarting my phone, restarting the Luxe with the triple push, plugging into my computer etc and I still get the 80% complete. It even died overnight and when I plugged it back in there it was. I scoured the boards and the internet already so please don't direct me to the page at recommends plugging into the computer and restarting because I did it already. Loyal fitbit user since 2018, but seems like a worthless piece of trash. 

Moderator edit:  updated subject for clarity and word choice. 

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[physicsT625]

trying all my avenues to figure out who, if anyone will be actually
helpful. Fully explained to twitter support and gott directed to urls I'd
already visited and tried (which I told them already) so as of rn they've
just wasted my time and there was no point describing the problem and
attempted solutions since apparently they didn't care. Then I had to give
my full name, email country and location of purchase (umm. isn't all of
that in my acct already?) I'm so done.

[Odyssey13]

@physicsT625 it could be support was just verifying your account and status. I know when I call my cell phone provider, they still ask for my billing address, which they should know. Anyway, I've asked one of the Fitbit Moderators, who are employees of Fitbit, to see what assistance they can provide. I wish you well.

[AndreaFitbit]

Welcome to the Fitbit Community, @physicsT625. I'm sorr to hear about your experience with your Fitbit Luxe and our Twitter Support  and thank you for troubleshooting this issue.

 I understand how frustrating this could be and noticed that you already got in touch and assistance from our Support Team.

Thank you for the heads up and assistance @Odyssey13.

Have a nice day.