Watch band won't stay connected

[mfarlow]

I have the Luxe and I had to replace my band. It was very easy to do, but one side keeps comming unlatched and falling off my wrist. The little piece that releases the band won't stay shut. Can this be fixed, or do I need to buy a whole new fitbit?

Thanks for your input.

Margaret Farlow

[Odyssey13]

Hi @mfarlow ask support what your options are.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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