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Wearing my Luxe MRI

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‎10-19-2021 10:35 - last edited on ‎10-19-2021 15:15 by Fitbit Moderator

‎10-19-2021 10:35 - last edited on ‎10-19-2021 15:15 by Fitbit Moderator

Hello, my new Fitbit Luxe stopped working while I was working as a MRI. 

My older Charge 2 worked just fine for about 4 yrs. 

I have read other people having no trouble with various Fitbit trackers. 

How can it be fixed? 

Thank you 

MamaTWB

 

Moderator Edit: Clarified subject

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‎10-19-2021 15:14 - edited ‎10-09-2024 08:19

‎10-19-2021 15:14 - edited ‎10-09-2024 08:19

Hi there, @MamaTWB. Welcome to the Community Forums. 

I would like to advise that all Fitbit devices contain ferromagnetic materials that may be attracted to an MRI scanner. Due to that we recommend that you avoid using Fitbit devices in the vicinity of MRI scanners. Note there's no way this can be fixed, I am sorry for any disappointment. 

Thanks for your understanding, see you around. 

Maria | Community Moderator, Fitbit


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‎10-19-2021 15:14 - edited ‎10-09-2024 08:19

‎10-19-2021 15:14 - edited ‎10-09-2024 08:19

Hi there, @MamaTWB. Welcome to the Community Forums. 

I would like to advise that all Fitbit devices contain ferromagnetic materials that may be attracted to an MRI scanner. Due to that we recommend that you avoid using Fitbit devices in the vicinity of MRI scanners. Note there's no way this can be fixed, I am sorry for any disappointment. 

Thanks for your understanding, see you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-19-2021 15:26

In response to MarreFitbit

‎10-19-2021 15:26

Thank you for your information. 

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