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WhatsApp notifications won't come through my Luxe

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‎08-26-2021 19:34 - last edited on ‎08-27-2021 04:53 by Fitbit Moderator

‎08-26-2021 19:34 - last edited on ‎08-27-2021 04:53 by Fitbit Moderator

Hi, 

 

despite switching on the notification for my WhatsApp on my Fitbit app, the device still doesn’t prompt me when there is WhatsApp messages coming in. The notification only happened for a few days the totally went off. Already tried to switch off and on the notification for WhatsApp in the app but still doesn’t work. 
please assist!

 

Moderator Edit: Clarified subject

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‎08-27-2021 04:57 - edited ‎06-14-2023 07:52

‎08-27-2021 04:57 - edited ‎06-14-2023 07:52

Hi there, @Juwenn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Are you having issues only with WhatsApp notifications? If you haven't done so yet, please see Troubleshooting quick tips for iPhones

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-27-2021 04:57 - edited ‎06-14-2023 07:52

‎08-27-2021 04:57 - edited ‎06-14-2023 07:52

Hi there, @Juwenn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Are you having issues only with WhatsApp notifications? If you haven't done so yet, please see Troubleshooting quick tips for iPhones

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-20-2021 10:14

In response to MarreFitbit

‎09-20-2021 10:14

I tried all of this and I still can't get it to work.

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‎09-20-2021 10:56 - edited ‎08-11-2023 07:05

In response to Dorothy13

‎09-20-2021 10:56 - edited ‎08-11-2023 07:05

@Dorothy13 Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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