White screen on Luxe

[Xiang_ros]

Why my Luxe become white and scrolling all the time? Despite version upgrade and restarting many times!

Moderator edit: clarified subject.

[FatimaFitbit]

Hi there @Xiang_ros! A warm welcome to the Fitbit Community!

Thank you for letting us know about this situation and for all your efforts.

I suggest you try to change the clock face. Then sync your Luxe with the Fitbit app and if needed restart your device one more time.

[Xiang_ros]

Hi Fatima
The flickering white light is on the face of the watch all the time no
matter what I do!

However, it is still able to record my steps and sleeping time and update
my fitbit app.

What should I do now?

Regards
Rosalind

[FatimaFitbit]

Hi @Xiang_ros! 

Thanks for your answer and all your efforts.

Since you have tried the steps and your Luxe still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.