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Why is my luxe Fitbit needing to be recharged after only two days?

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‎11-28-2023 07:33

‎11-28-2023 07:33

My luxe watch needs to recharged after only two days.  When it gets below 50% it won’t even come on?

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5 REPLIES 5

‎11-28-2023 16:43

‎11-28-2023 16:43

Mine is doing the same thing since last update! Very aggravating!

Best Answer

‎11-28-2023 17:42

In response to sataytoo

‎11-28-2023 17:42

So now what do we do?  Is there actually a Fitbit person that reads these concerns?

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‎11-28-2023 19:25

In response to karen-115172

‎11-28-2023 19:25

Hi @karen-115172 and @sataytoo. Try restarting it. If that doesn't help you need to contact support.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

Best Answer

‎11-29-2023 08:25

In response to sataytoo

‎11-29-2023 08:25

Mine is doing this too.  It dies when the battery is even at 60%.  It will just go dead, I put it on the charger and do the restart and then it comes to life, but the battery will then look like it completely dropped to 4%.  It's doing this every other day or so.

Best Answer

‎11-30-2023 14:07

In response to Missifit

‎11-30-2023 14:07

I have exchanged 25 emails with Fitbit support about the Luxe losing a charge after two days!  This began six weeks ago with change the charger, the outlet, clean it, restart it, etc.  They wanted me to send a picture of the UPC code and I did.  Then they asked for more bull**ahem**!  They are ridiculous! 

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