Will the silver Luxe be able to purchase as a package?

[JRO2712]

Hi, just looked at the new luxe... you can pre order luxe as a package with gold link bracelet...,, will you be able to purchase the silver as a package also?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JRO2712.

Thank you for your interest in the new Fitbit Luxe.

At the moment, we have one Special Edition or package as you mentioned which is the gorjana Soft Gold Stainless Steel Parker Link Bracelet. There is no information if more Special Editions will be available but if there is any update, it will be communicated as soon as possible.

Please let us know if you have any other questions.

[Jeralynlong]

I also am looking to only buy silver/platinum. My mother doesn't wear gold jewelry and we (my siblings and I) are buying her a new Fitbit to upgrade her old one. The Luxe is the PERFECT fit for her and we were so excited to look into pre-ordering the platinum gorjana set for her for Mother's Day. It is upsetting that in order to get the platinum set, we would have to pay $130 more than the gold. It seems odd to not offer the same special edition set in both metals. Not everyone's skin tone or preference is for gold, and it leaves a bad taste with the "silver lovers" out there. I urge you to strongly consider adding the platinum option for for $249 special edition price. I'm sure many customers would appreciate it. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Jeralynlong.

Thank you for your comments.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Hope to have more Special Editions for the Fitbit Luxe soon.

See you around.

[HeidiinTN]

I am vey disappointed the silver chain is not avail as a package. Currently, to get the silver chain, you would have to buy a silicone band you do not want, which is wasteful as it will end up in the trash, and it also costs 50.00 more doing it this way. I am baffled Fitbit would do this. 😕 

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @HeidiinTN.

I'm sorry to hear that you feel that way.

The feedback has been forwarded to our team to take in consideration.

If there is any update, it will be communicated as soon as possible.

See you around.

[Danideals]

I would like to be updated as to the platinum package also. It was available to pre-order with no release date. Then when the date was released, the platinum package was discontinued. Please shed some light as to this horrible marketing concept. I would like to upgrade my fitbit, but am discouraged in the company's nickel and dimeing. I went to Bestbuy where I make all my electronic purchases so I can earn points and the gorjana is not available to them to offer to customers. Please advise, thank you.

[EdsonFitbit]

Welcome to the Fitbit Community, @Danideals.

Thanks for your questions.

We appreciate your interest and excitement around Fitbit Luxe. We don’t have news about the Platinum package to share at this time, but you should be among the first to know when we do.

Feel free to contact us at any time.

[Barefeets]

Has there been any update on the Platinum?

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You say "Feel free to contact us at any time."   ...  How do I do that?  More importantly, how to I find out about the Luxe with a platinum stainless steel Parker Link Bracelet?

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community, @Barefeets.

In the Fitbit Store you can find Fitbit products and accessories including the Fitbit Luxe Platinum Stainless Steel gorjana Parker Link Bracelet.

By posting in the Fitbit Community you are contacting Fitbit. "Feel free to contact us at any time" means that you can visit the Community to ask questions at any time. If you want to get in touch with Customer Support you can chat with them online or give them a call. For more information please click here.

Have a nice day.

[Barefeets]

When I follow the link, (For more information please click here.) the only option for contacting Customer Support is via Twitter.
I do not have Twitter account.
I did create a FitBit account, why can I not use that to chat with Customer Support?

Moderator edit: all-caps

[EdsonFitbit]

Thanks for your response, @Barefeets.

The chat and call options will be available depending on your region. If you are in the U.S. you should be able to have access to those other options in addition to Twitter. Please make sure to select the correct country and language after clicking the link shared above:

Whether you continue having the same problem, please share a screen shot of what is shown on your end for further investigation.