Would like to return Fitbit Luxe

[Lutonairport]

You can’t reply to support. There is no way of contacting anyone. I’ve googled Fitbit returns address and fitbit uk returns and it all directs you to contact options that don’t work or a policy which is not worth the a thing. I’m so frustrated with fitbit!!

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Lutonairport. I moved your post to the Luxe board in order to keep our community organized and I'm sorry to hear that you're not able to find Fitbit UK returns.

I noticed that you already have created a case and a Customer Support representative will contact you soon, 

We look forward to get you back on track. 

[Lutonairport]

Thank you but It shouldn’t need to be a ‘case’ just to get a returns address. I have a more than full time and 3 young and busy kids. This has taken up far too much of my time.

Sent from my iPhone

[Julia_G]

Hi, @Lutonairport , if you are in the UK consumer law states that the initial responsibility for returns is the retail outlet where you bought your device, so unless you bought it online direct from Fitbit you should take it back to the store and do not need to wait for a response from Customer Support.  Of course if you bought from the online Fitbit store then you will have to contact them..

[Lutonairport]

I did buy it from the Fitbit website! Any where else would have been sorted already.

Sent from my iPhone

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for sharing your request @Lutonairport.

I understand how you feel and it's needed to send the return label through the case. I'll ask to a customer service representative to get in touch with you.

Thank you for your comment and assistance @Julia_G.