help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

auto recognition of exercise not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2023 06:55 - last edited on ‎03-27-2025 20:57 by Fitbit Moderator

‎02-07-2023 06:55 - last edited on ‎03-27-2025 20:57 by Fitbit Moderator

My luxe has stopped recognizing exercise automatically.  This morning I ran for 20 minutes and the steps and active minutes were tracked, but it wasn't counted as exercise.  The app is updated, I have forced quit, logged out, turned bluetooth on/off, and have hard reset my luxe device.  I've been using the device for 6 weeks and this is the first time I've encountered this problem.  Any ideas for how to fix this?  

Best Answer
1 REPLY 1

‎02-07-2023 08:22

‎02-07-2023 08:22

Hi, @kmflower13 Fitbit has been having server issues for the last 24 hours or so and it may very well be that that is what has been the issue with your auto recognised activity.  Unfortunately I cannot predict whether when the issue is fixed your morning run will be there (fingers crossed it is!) but either way, if it was recognising well before it probably should be all right moving forward - once the Fitbit server issue is resolved.

 

In the meantime there are no fixes for individual users - it is a matter for the Fitbit engineers.  Please check back again here later for any updates.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer